Robert Broyles wrote: > Is there a way to override the queue wrapup time on the fly? > > I would like to allow a longer wrapup time for my agents, but if they > are already done with closing up the call ticket, I would like them to > be able to dial an extension or something to override the wrapup. > > Is there a way to do that? >
There's not a way to do that using the wrapuptime of a queue member, but there are other ways you could potentially take care of this. For instance, you can pause a queue member once he has finished talking and set a timer so that the member will automatically become unpaused after a certain time. If the member is ready to receive calls again before the time has expired, he can dial an extension to unpause himself. Mark Michelson _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
