I've got a challenge (or clarification request if I am mistaken) for the group.
I have a non-profit customer on asterisk 1.4 that has multiple volunteers that work from home. The volunteers are willing to take calls to help out the organization. So, a formal queue is out. They don't want their home phones or cell phones to blindly send them callers. They want to take calls when/if they happen to be free to take a call at that particular moment. Plus, the queue function can't handle the "roll to voicemail" problem that all cell phones have. Plus, they won't have the discipline to log-in/log-out. Fine, I thought, I'll just use the followme function in Asterisk 1.4. It rings four numbers at once. It asks the friendly screening question, allowing a volunteer to press 1 to take the call. Or, they hang up and perhaps someone else will take it. (Or, if nobody does, it goes to voicemail.) Fine and dandy. Or so I thought. The problem is that followme is designed to assume that it is only going to reach exactly one person. So, if a phone answers and they press "2" to reject the call: bam, asterisk stops trying the other three phone numbers. I am currently trying to educate the volunteers to "refrain from pressing 2" but that is prone to problems. I'd rather that there not be a reject function at all. Or, making it so that pressing 2 doesn't really reject the call, it just hangs it up. I could change the audio, and remap 2 to 9 and hope nobody presses it, but that seems like an accident waiting to happen. Does anyone have suggestions? John _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
