JD wrote: > I've got a challenge (or clarification request if I am mistaken) for the > group. > > I have a non-profit customer on asterisk 1.4 that has multiple > volunteers that work from home. The volunteers are willing to take calls > to help out the organization. > > So, a formal queue is out. They don't want their home phones or cell > phones to blindly send them callers. They want to take calls when/if > they happen to be free to take a call at that particular moment. Plus, > the queue function can't handle the "roll to voicemail" problem that all > cell phones have. Plus, they won't have the discipline to log-in/log-out. > > Fine, I thought, I'll just use the followme function in Asterisk 1.4. It > rings four numbers at once. It asks the friendly screening question, > allowing a volunteer to press 1 to take the call. Or, they hang up and > perhaps someone else will take it. (Or, if nobody does, it goes to > voicemail.) > > Fine and dandy. Or so I thought. The problem is that followme is > designed to assume that it is only going to reach exactly one person. > So, if a phone answers and they press "2" to reject the call: bam, > asterisk stops trying the other three phone numbers. > > I am currently trying to educate the volunteers to "refrain from > pressing 2" but that is prone to problems. I'd rather that there not be > a reject function at all. Or, making it so that pressing 2 doesn't > really reject the call, it just hangs it up. I could change the audio, > and remap 2 to 9 and hope nobody presses it, but that seems like an > accident waiting to happen. > > Does anyone have suggestions? > > John > > I think you can make the following code mod to have the next in dial plan step not do anything. If someone has the time, this would probably be a decent option to add to the application for future versions to make this behavior optional via an application option parameter.
[r...@btwtechshowdemoc apps]# svn diff app_followme.c Index: app_followme.c =================================================================== --- app_followme.c (revision 188040) +++ app_followme.c (working copy) @@ -724,9 +724,9 @@ if (!strcmp(tmpuser->yn, tpargs->nextindp)) { if (option_debug) ast_log(LOG_DEBUG, "Next in dial plan step requested.\n"); - *status = 1; + // *status = 1; ast_frfree(f); - return NULL; + // return NULL; } } -- -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users