We use something like that in QueueMetrics to track outgoing calls for call-centers: http://forum.queuemetrics.com/index.php?topic=261.0 thanks l.
2009/4/25 Sebastian <s...@adinet.com.uy> > Anyone thought about something like outgoing queues? > > I mean, having same info that has for inbound queues but for outbound > calls, and grouping members there. > > For example, before using dial application put an app outqueue that get all > the statics. > > Talked time, member status, last call, completed calls, failed calls, reset > statics, and maybe some more. So its possible to get more control and has > more data for example via AMI. > > > > Another comment about queues. > > Shouldn’t the member has the statics per queue? > > I mean, I have 2 queues test1 and test2, with member 1001 for example for > both queues, if I make a call to queue test1 and the member 1001 answers the > call, the statics for the member is up in both queues, (has taken 1 call….), > this should be per queue basis don’t you think? > > > > > > Thanks! > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com
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