On Mon, May 04, 2009 at 10:04:53PM +1000, Rob Hillis wrote: > Louis-David Mitterrand wrote: > > Hi, > > > > Is anyone here using OrderlyStats with asterisk in a call center > > setting? If so what what is your experience with it? Is that software > > really free for asterisk users? > > > > Or is there a better option out there? > > The short answer is OrderlyStats isn't really free for Asterisk. > > The long answer is that OrderlyStats is free for Asterisk systems with > two or less agents. That's really only applicable for the tiniest of > call centres. > > I haven't used OrderlyStats, so I can't speak for the relative merits of > it. However, I have used QueueMetrics (which incidentally is /also/ > free for call centres of two or less simultaneous agents) and am fairly > happy with it. It's not spectacularly pretty - only the latest version > has begun to introduce graphs and charts, but it's functional. The > price is similar to that of OrderlyStats and the licence you purchase > for both of them is time limited - 4 years in the case of QueueMetrics, > 5 for OrderlyStats. QueueMetrics will offer a 50% discount for > non-profit organisations - I don't know whether OrderlyStats offers the > same thing or not.
Thank you Rob for the detailed and informative answser. Much appreciated. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
