As for queue_log analyzers, you can also look at http://stats.asternic.org/ . I do not want to give you an opinion because I wrote it myself. There is a fully functional free version. Best regards,
-- Nicolás Gudiño Buenos Aires - Argentina On Mon, May 4, 2009 at 9:15 AM, Louis-David Mitterrand <[email protected]> wrote: > On Mon, May 04, 2009 at 10:04:53PM +1000, Rob Hillis wrote: >> Louis-David Mitterrand wrote: >> > Hi, >> > >> > Is anyone here using OrderlyStats with asterisk in a call center >> > setting? If so what what is your experience with it? Is that software >> > really free for asterisk users? >> > >> > Or is there a better option out there? >> >> The short answer is OrderlyStats isn't really free for Asterisk. >> >> The long answer is that OrderlyStats is free for Asterisk systems with >> two or less agents. That's really only applicable for the tiniest of >> call centres. >> >> I haven't used OrderlyStats, so I can't speak for the relative merits of >> it. However, I have used QueueMetrics (which incidentally is /also/ >> free for call centres of two or less simultaneous agents) and am fairly >> happy with it. It's not spectacularly pretty - only the latest version >> has begun to introduce graphs and charts, but it's functional. The >> price is similar to that of OrderlyStats and the licence you purchase >> for both of them is time limited - 4 years in the case of QueueMetrics, >> 5 for OrderlyStats. QueueMetrics will offer a 50% discount for >> non-profit organisations - I don't know whether OrderlyStats offers the >> same thing or not. > > Thank you Rob for the detailed and informative answser. Much > appreciated. > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
