Hey there list ! I'm receiving negative feedback when people try to pickup another ringing phone by pressing *8 on there own Grandstream device.
These are my setting that should make pickup possible : all my sip-clients (Grandstream) have this in their config (sip.conf) : callgroup=1 pickupgroup=1 canreinvite=no qualify=yes So they are all in the same pickupgroup... This the configuration for pickup-exten (features.conf) : pickupexten = *8 ; Configure the pickup extension. (default is *8) So why does phone pickup fails ?? This happens when a call from the PSTN is directed through an IVR-system to a specific department, like sales. There, the 3 sales-phones ring... When one of the accounting-people hears this, they want to pickup the phone by dialing *8. But this does not work. Remember that all the Grandstream-telephones are in the same pickup group (1). Everyone should be able to pickup any ringing telephone... Thanks for the feedback ! Jonas.
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