Hi
1. I want to record all calls that land to an agent via a queue using a
meaningful name - as of now i name the recorded file on the fly using
{CALLERID} variable so that the file gets stored using the caller id iunder
/var/spool/asterisk/monitor , now if i want to store it as <CALLERID><EXTEN
where call landed from queue> ....how can i do this ?
2. I have a CDR issue - when A calls he is put in Queue and say he is answered
by Agent B ..Agent B transfers the Call to agent C as it is to Agent C whom A
wants to talk..when the call gets d/c the CDR for that call shows the
destination field as B whereas it shd be C...how do i take care of this ...in
my call center agents are paid on the basis of talk time on inbound calls -
this way an agent who just transfers calls is at merry !!
3. Are their any GPL based queue reporting software - hows the asterisk queue
statistics program from asteriskguru.com has anyone tried it ?
Thanks
Sriram
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