Hi, My apologies Nicolas, a mistake from my part. And I appreciate for correcting me. Asternic is a good piece of work.
Regards, Kurian Thayil. On Mon, 2009-07-06 at 09:41 -0300, Nicolás Gudiño wrote: > Hello, > > Just a correction, Asternic Call Center Stats is not from > asteriskguru. Asteriskguru has its own statistic program that is not > open source, but free to use. Asternic was written by me (not > asteriskguru) and has an open source version and a commercial one. > > Best regards, > > -- > Nicolás Gudiño > Buenos Aires - Argentina > > > > On Mon, Jul 6, 2009 at 12:08 AM, Kurian Thayil<[email protected]> wrote: > > Hi Sriram, > > > > 1. Set the channel variable MonitorFilename before Queue() in dialplan > > and you can give some meaningful filename for record. > > 2. I guess you can use an AGI to capture events and then integrate this > > with a DB in the Backend. This should help you to track the activity. > > 3. asternic from asteriskguru is kind of OK. Gives you a live and > > detailed report. Parses the queue_log to the MySQL DB and works. This > > parse program could be used in your AGI which I mentioned in point 2. > > > > Hope this helps. > > > > Regards, > > > > Kurian Thayil. > > > > On Sun, 2009-07-05 at 22:41 +0530, Sriram wrote: > >> Hi > >> > >> 1. I want to record all calls that land to an agent via a queue using > >> a meaningful name - as of now i name the recorded file on the fly > >> using {CALLERID} variable so that the file gets stored using the > >> caller id iunder /var/spool/asterisk/monitor , now if i want to store > >> it as <CALLERID><EXTEN where call landed from queue> ....how can i do > >> this ? > >> 2. I have a CDR issue - when A calls he is put in Queue and say he is > >> answered by Agent B ..Agent B transfers the Call to agent C as it is > >> to Agent C whom A wants to talk..when the call gets d/c the CDR for > >> that call shows the destination field as B whereas it shd be C...how > >> do i take care of this ...in my call center agents are paid on the > >> basis of talk time on inbound calls - this way an agent who just > >> transfers calls is at merry !! > >> 3. Are their any GPL based queue reporting software - hows the > >> asterisk queue statistics program from asteriskguru.com has anyone > >> tried it ? > >> > >> Thanks > >> Sriram > >> _______________________________________________ > >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > >> > >> asterisk-users mailing list > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > > Kurian Mathew Thayil. > > (GPG KeyID: E232394F) > > > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- Kurian Mathew Thayil. (GPG KeyID: E232394F)
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