Sorry for not being real clear. What I have is 1 front desk phone only with 6 lines Front Desk Phone line 1 - incoming extension 1 Front Desk Phone line 2 - incoming extension 2 Front Desk Phone line 3 - incoming extension 3 Front Desk Phone line 4 - incoming extension 4 Front Desk Phone line 5 - incoming extension 5 Front Desk Phone line 6 - inside office extension If incoming line 1 is busy I want the next incoming call to come in on line 2. If incoming line 2 and 3 are busy but 1 is free the next call should got to line 1. So lines 1 and 2 might get a lot of calls but only on really busy days will calls make it up to lines 4 and 5. Does that make sense? Anyone have the solution?
Jimmy Ezell
________________________________
From: [email protected]
[mailto:[email protected]] On Behalf Of David
Gibbons
Sent: Tuesday, August 11, 2009 12:39 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Cisco 7960 Multiline phone
Jimmy,
To clarify, you want to configure the phones like this where p
means phone and l means logical line:
Phone 1:
P1l1
P1l2
P1l3
Phone 2:
P2l1
P2l2
P2l3
Phone 3:
P3l1
P3l2
P3l3
It sounds like (and looks like) you're dialing all of the
extensions on one phone at the same time, which is why they're ringing
and ringing. What you want to do is place the extensions for line 1 of
each phone (p1l1,p2l1,p3l1) in the dial command to ring them
simultaneously. asterisk will then fail through if none of the phones
answer in time.
-Dave
From: [email protected]
[mailto:[email protected]] On Behalf Of Jimmy
Ezell
Sent: Tuesday, August 11, 2009 3:05 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Cisco 7960 Multiline phone
Thanks for the help, I really appreciate the feedback.
I tried ringing them all at the same time as you suggested:
exten =>
workhours,1,Dial(SIP/incomming1&SIP/incomming2&SIP/incomming3&SIP/incomm
ing4&SIP/incomming5)
but it does very strange stuff:
- I have to push the extension button twice to answer.
- More then one extension shows off hook at the same time (Maybe
2 or 3 of the 5 will show off hook on the phone)
- When I hang up the phone starts to ring again even though
there is no caller
I tried ringing them in order:
exten => workhours,1,Dial(SIP/incomming1,5,r)
exten => workhours,n,Dial(SIP/incomming2,5,r)
exten => workhours,n,Dial(SIP/incomming3,5,r)
exten => workhours,n,Dial(SIP/incomming4,5,r)
exten => workhours,n,Dial(SIP/incomming5,5,r)
exten => workhours,n,Macro(voicemail,100)
Now I see the call march along each of the extensions until it
gets to the end goes to voice mail.
What I really want is for the call to go to only one of the
unused lines and then fall straight through to voicemail after the
timeout.
Anyone have some thoughts on getting it to work that way?
________________________________
From: [email protected]
[mailto:[email protected]] On Behalf Of David
Gibbons
Sent: Tuesday, August 11, 2009 10:05 AM
To: 'Asterisk Users Mailing List - Non-Commercial
Discussion'
Subject: Re: [asterisk-users] Cisco 1760 Multiline phone
Yes each extension needs to be configured separately in
the cisco CNF file.
I use a distinct extension on each phone (2 phones can't
register to one 'extension' afaik) and ring them in order:
1,1,Dial(SIP/xx)
1,n,Dial(SIP/xx1)
1,n,Dial(SIP/xx2)
Or ring them at the same time:
1,1,Dial(SIP/xx&SIP/xx1&SIP/xx2)
Someone else may have better solution though.
-Dave
From: [email protected]
[mailto:[email protected]] On Behalf Of Jimmy
Ezell
Sent: Tuesday, August 11, 2009 12:18 PM
To: [email protected]
Subject: Re: [asterisk-users] Cisco 1760 Multiline phone
Sorry I mean to say cisco 7960 phone.
________________________________
From: Jimmy Ezell
Sent: Tuesday, August 11, 2009 9:15 AM
To: '[email protected]'
Subject: Cisco 1760 Multiline phone
I have a cisco 1760 phone running sip and I need
to configure for our receptionist so that she can answer calls on more
then one extension.
What is the easiest way to configure this so
that incomming calls go to the next availble extension?
Does each extension on the phone need to be set
seperately in the sip.conf file (see below for my example)?
sip.conf file
=================
[incomming1]
type=friend
context=internal
host=dynamic
dtmfmode=rfc2833
disallow=all
allow=ulaw
mailbox=100
[incomming2]
type=friend
context=internal
host=dynamic
dtmfmode=rfc2833
disallow=all
allow=ulaw
mailbox=100
[incomming3]
type=friend
context=internal
host=dynamic
dtmfmode=rfc2833
disallow=all
allow=ulaw
mailbox=100
===================
Jimmy Ezell
Assistant IT Manager
(408) 487-2200
<http://www.hmhca.com/>
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