The only way around the 'auto-logout' problem I found was to call a script when 
agents login.  This script checks to see if they are already logged in or not - 
then, if they are, it does whatever I want (I manually log them off the other 
phone first - you could play a message instead).

HTH
Andy

 

-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Shanavaz E A
Sent: 02 September 2009 07:27
To: [email protected]
Subject: [asterisk-users] Prevent Agent Login from a second extension

Hi friends,

Is there any way to prevent an Agent from logging in from a second extension if 
he is already logged on from an extension.

Right now, the scenario is if he login from a second extension, asterisk will 
automatically log him off from first extension. What I need is that asterisk 
should tell him that he is already logged on from an extension and should 
prevent him from logging in again from another extn.
The problem with existing scenario is that, I am not getting CDR record for the 
automatic log out event. I need this for evaluation purposes.

I am using asterisk 1.2.30. I have 1.4 also but that also is having the same 
behavior.

Thanks in advance for any help.

Regards
Shanavaz.


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