Hello, I thought to post this here before my manager starts his own coding project to give us a workaround. My situation I'm running into is as follows:
1. A call comes into our Asterisk system, it's trunked from one office to another via IAX. 2. Call enters a queue and is picked up by one of the agents. 3. That agent has to transfer the call, could be for a number of reasons the client wanted someone in particular, or maybe an escalation(we are a helpdesk). My problem is that the second part of the conversation after the transfer is not logged in the queue_log. Now this is by design from what I've found out, but we want the second part of the conversation to be recorded in the queue_log as well, for stats reporting for reviews of employee performance. Is anyone aware of a relatively easy way of implementing this? Whether it's by a patch or something else? Basically something similar to audiohook_inherit, which we use to allow mixmonitor to continue recording the call after it's been transferred. I've looked around, but haven't found anything. Thanks. Cheers, Darrin Henshaw _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2009 - October 13 - 15 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
