On 091006 1249, Darrin Henshaw wrote: > 1. A call comes into our Asterisk system, it's trunked from one office > to another via IAX. > 2. Call enters a queue and is picked up by one of the agents. > 3. That agent has to transfer the call, could be for a number of > reasons the client wanted someone in particular, or maybe an > escalation(we are a helpdesk). > > My problem is that the second part of the conversation after the > transfer is not logged in the queue_log.
Have you considered using CDR instead? Generally, you get 2 CDR records per call, one before the transfer and the second after. YMMV depending on transfer method and agent phone technology. -kkm _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2009 - October 13 - 15 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
