Have you tried... exten => 6XX,1,Dial(SIP,${EXTEN},20,t)
-- Jarrod Lash, <jar...@fed-com.com> Federated Communications, LLC. www.fed-com.com Office: +1-412-357-2127 Mobile: +1-412-999-0049 Fax: +1-412-545-8368 On Wed, Dec 9, 2009 at 12:53 PM, Myles Wakeham <my...@techsol.org> wrote: > I am revising our DialPlan strategy for our Asterisk system (1.4.2) and > looking for some info on 'best practices' for this. Here's what I'm > trying to do: > > I have an ACD menu that gives the caller the options as follows: > > - Press 1 for sales > - Press 2 for support > - Press 3 for customer service > - Press 8 for a 'Dial by Name' list > > or enter the extension number at anytime to directly dial that extension. > > I am setting up extensions to be 3 digits long, all starting with 6 (ie. > 601, 602, 603, etc.) > > My current setup requires a single digit to be pressed before going to > that context in the Dialplan. Its all working fine with the exception > of direct employee extension dialing. > > What I have done is to create a context for '6'. In other words, I wait > for a single keypress at the main menu and if I get a 6, I then transfer > to get the next 2 digits which represents the employee ID and then > transfer to that person. > > But what is happening is that the speed in which Asterisk is picking up > the digits from the caller isn't fast enough for some reason, and is > often missing the first digit (6) and then processing on some other > digit that it picks up on. I don't want to have to change our recorded > audio menu since that was done professionally and was expensive, but > just want it so that the incoming keys pressed are processed instantly. > > I'm using a TDM400 from an analog line for the incoming menu, and then > transferring to our internal LAN once the extension is chosen via SIP. > > This is the context of my 'main menu': > > ; Calls during business hours > exten => s,1,Set(TIMEOUT(digit)=1) > exten => s,n,Wait(1) > exten => s,n,Background(1-MainMenu) > exten => s,n,WaitExten(3) > exten => s,n,Goto(ts_operator,s,1) > > I have the context for extensions handled like this: > > ; User pressed 6 - start of extensions > [ts_extensions] > exten => s,1,Set(TIMEOUT(digit)=2) > exten => s,n,WaitExten(10) > exten => s,n,Hangup() > exten => t,1,Hangup() > exten => i,1,Goto(ts_start,s,1) > > exten => 01,1,VoiceMail(6...@edgeneering) > exten => 01,n,Hangup() > exten => 02,1,VoiceMail(6...@edgeneering) > exten => 02,n,Hangup() > exten => 03,1,VoiceMail(6...@edgeneering) > exten => 03,n,Hangup() > > > (I'm dummying out the transfer to SIP phone parts with VoiceMails here > for demo purposes) > > What am I doing wrong that is stopping correct identification of the > digits entered by the caller? > > Thanks in advance for any assistance. > > Myles > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users