On Wed, 9 Dec 2009, Myles Wakeham wrote:
> I have an ACD menu that gives the caller the options as follows:
>
> - Press 1 for sales
> - Press 2 for support
> - Press 3 for customer service
> - Press 8 for a 'Dial by Name' list
>
> or enter the extension number at anytime to directly dial that extension.
>
> I am setting up extensions to be 3 digits long, all starting with 6 (ie.
> 601, 602, 603, etc.)
Patterns and wildcards are your friend.
Maybe something like:
[example]
exten = _!,1, verbose(1,[${CONTEXT}:${EXTEN}])
exten = _!,2, answer()
exten = 1,3, goto(sales,s,1)
exten = 2,3, goto(support,s,1)
exten = 3,3, goto(customer-service,s,1)
exten = 8,3, goto(directory,s,1)
exten = _x,3, hangup()
exten = _6xx,3, goto(dial-by-extension,s,1)
--
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
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