Assuming all other options are correct, followme shouldn't stop him from transferring the call (if the followme call is still being handled via Asterisk). Let's say that you have 4 extensions for simplicity's sake; extension 100 is the operator, extension 101 is support, extension 102 is sales and extension 103 is the followme number for sales. Your IVR selects 102 and because followme is on, sends the call to 103. When the Salesguy picks up and talks, he should be able to do #1101 and send to call to support.
Adding some complexity to the scenario, say the salesguy is on his cell and not extension 103; #1101 might still put the call back to in-house extension 101, but that depends on other factors. _____ From: [email protected] [mailto:[email protected]] On Behalf Of Positively Optimistic Sent: Thursday, January 14, 2010 8:49 AM To: [email protected] Subject: Re: [asterisk-users] Followme Options Here is a scenario... Sales guy is using follow-me.. received a call that should have been directed to support... would it be possible to transfer the call to the support number after the caller has explained that he doesn't really want to buy anything.. just talk to a support engineer... ________________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Danny Nicholas Sent: Thursday, January 14, 2010 9:27 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: Re: [asterisk-users] Followme Options You could patch app_followme.c to add a transfercall option; if the caller has to answer and transfer themselves, sort of defeats the need for the option (IMO). ________________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Positively Optimistic Sent: Thursday, January 14, 2010 8:16 AM To: [email protected] Subject: [asterisk-users] Followme Options In followme , is it be possible to have a third option.... Whereas, takecall=>1 declinecall=>2 proposed option transfercall=>3 or, transferring the call directly from followme isn't really neccessary, if the callee could answer the call, and transfer it someplace, that would work as well....
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