I'm trying to figure this out. I have agents answer calls from two different queues. We have things set up so that these agents only "see" one call at a time. Let's say an agent picks up a call while there are calls waiting in both queues. Clearly the head of one of the queues will now start ringing through to the other agents. But which one?
Is that something that can be configured, perhaps by saying one queue has priority, or the older call has priority, or something different? Or is it something non-deterministic? -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
