On 6/10/10, Hapworth Slim <hpvgtfjdjbpkt...@gmail.com> wrote: > I'm trying to figure this out. I have agents answer calls from two > different queues. We have things set up so that these agents only > "see" one call at a time. Let's say an agent picks up a call while > there are calls waiting in both queues. Clearly the head of one of > the queues will now start ringing through to the other agents. But > which one? > > Is that something that can be configured, perhaps by saying one queue > has priority, or the older call has priority, or something different? > Or is it something non-deterministic?
I haven't gotten any answers to my questions. Is it because no one has read them or because no one else can figure it out either? I tried looking at the documentation I could locate on the internet, but I couldn't find anything that addressed this issue. The closest thing I could find was something about setting the queue weights, but it didn't say what happens when the weights are equal or not set. -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
