On Thu, 2010-10-21 at 08:15 +0800, GBR Icasiano, Ryan A. wrote:
> anyone?
>
> regards,
>
> RYAN ICASIANO
>
> ________________________________________
> From: asterisk-users-boun...@lists.digium.com
> [asterisk-users-boun...@lists.digium.com] On Behalf Of GBR Icasiano, Ryan A.
> [raicasi...@globalbridgeresources.com]
> Sent: Wednesday, October 20, 2010 2:02 PM
> To: asterisk-users@lists.digium.com
> Subject: [asterisk-users] Queue member status - BUSY
>
> Hi,
>
> Is there a way to know if a member of a queue is currently engaged on a call?
> Or if a queue can return a busy status if all members are currently engaged
> in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only
> falls into TIMEOUT, and has to finish the assigned number of seconds into the
> QUEUE CMD before it falls back to the next routine on the dialplan.
>
> Any ideas?
>
People do not really get that a queue is supposed to work that way.
The point of having a queue is that you will have more people waiting
than agents available to answer calls, if not why have a queue just make
a dial group.
The way to do what you want would be to use an AGI that gets a list of
agents logged into the queue and see their status. The status for a
free agent is 1 so if you do not see any agents with status 1 then all
agents are busy. You can then set a variable so you can redirect the
caller somewhere else.
--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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