2010/12/16 Ishfaq Malik <[email protected]> > On Wed, 2010-12-15 at 14:33 +0000, Ishfaq Malik wrote: > > Hi > > > > We are using asterisk 1.4.17 for the apt repository on an Ubuntu server > > and we're getting an odd problem with one customer using a Queue > > > > The queue is called in the dialplan with the options Tn > > The queue only has one member. > > Occasionally and starting to get more frequently the caller ends up > > being initially answered by the wrong extension (i.e. one that is not a > > member of the queue) > > Has anyone ever heard of an issue where on call in a queue is > > transferred but the transfer is actually actioned on a different call > > that is waiting in the same queue? > > > > Thanks in Advance > > > > Ish > > I've been doing my own testing so can add some more information to my > initial problem. > > I have set up my phone to use hints/subscriptions for the purpose of BLF > Call A comes in and is answered by User 1 > Call B comes in and is left ringing > User 1 uses a BLF programmed button on a snom phone to call user 2 > User 2 answers and accepts the call > User 1 presses transfer on their phone > Call B (which still has not been answered) is transferred to User 2 and > not call A which stays on hold! > > If I do the same as above but press hold and dial the extension for user > 2 and then press transfer call A is transferred to user 2 which is what > I think we all would consider to be the correct behaviour. > > Has anyone ever come across this and found a reason (and possibly > solution) for this issue? >
Have you tried using features.conf file blind and attended transfers ? Does it work ? Have you tried using a non-Snom phone ? > > > -- > Ishfaq Malik > Software Developer > PackNet Ltd > > Office: 0161 660 3062 > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
