Hi, Though this has no direct relation with Asterisk, I think Asterisk users in Contact Centers might have an interesting answer.
Using Gmail, it's rather easy to label an incoming email so that any related email (reply) inherits this label and are commonly displayed together in threads. Using Google, I found this related RFC5256 ( http://tools.ietf.org/search/rfc5256). Which (preferably Open Source) scriptable "mail engine" would support such Thread-labelling feature so that incoming emails could be appropriately be marked and routed to the right agents, depending on simple rules such as : "al...@example.org is marked as VIP in CRM and emails from VIP are to be labelled as VIP". Suggestions ? Regards
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