Anyone ever noticed that the reported holdtime is wrong when there are
different priorities? Also talktime is 0, but for the moment I don't
care.
"queue show test" reports:
test has 23 calls (max unlimited) in 'ringall' strategy (193s holdtime,
0s talktime)
[...]
Callers:
1. Local/3...@default-8828;2 (wait: 3:32, prio: 15)
2. Local/3...@default-8361;2 (wait: 3:32, prio: 15)
[...]
6. Local/1...@default-b575;2 (wait: 9:25, prio: 10)
7. Local/1...@default-fce5;2 (wait: 9:21, prio: 10)
[...]
22. Local/3...@default-89fb;2 (wait: 6:45, prio: 5)
23. Local/3...@default-7264;2 (wait: 0:08, prio: 5)
The reported holdtime to the caller is 3 minutes! The wait time of
caller number 1, instead of the 9 minutes holdtime of caller number 6.
This is a realtime Queue on 1.6.2.13.
Also can the priority be changed dynamically (using AMI)? For now I'm
using:
exten => s,n,Set(QUEUE_PRIO=5)
exten => s,n,Queue(test,twrC,,,900)
exten => s,n,Set(QUEUE_PRIO=15)
exten => s,n,Queue(test,twr,,,3600)
some callers and
exten => s,n,Set(QUEUE_PRIO=10)
exten => s,n,Queue(test,twr,,,3600)
for all others. Changing the the priority dynamically depending on
context and waittime should avoid the wrong reported holdtime.
--
Daniel Tryba
--
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