Hi Rodrigo, Can you say clearlier about using command Hangup in the AMI to reject or hang up a incoming call?I also have the same issue. Thanks and looks forward to listening your reply soon! Best regards, Phuong
On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang <rodrigoferreiral...@gmail.com > wrote: > Hi. You see the comando Hangup in the AMI? > > > Best regards, > Rodrigo Lang. > > 2011/1/10 Olivier <oza_4...@yahoo.fr> > >> Hi, >> >> For a call center, I'm studying how I can offer agents the ability to >> reject an incoming call using a custom application. >> As you can guess, in this case, rejecting a call means "let another agent >> answer this call" (it >> doesn't mean "end this call"). >> >> The only way I could imagine for this to happen, would be to redirect the >> caller to a conference room, then hangup >> the agent call leg and then redirect the caller back to the appropriate >> queue, hoping the caller wouldn't be once again >> forwarded to the busy agent. >> >> Which way to implement this would you suggest or recommend ? >> >> Regards >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > > > -- > Rodrigo Lang > Opening your mind - Just another Open Source > site<http://openingyourmind.wordpress.com/> > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
