On 01/11/2011 11:50 AM, Olivier wrote:
2011/1/11 Lenz Emilitri <[email protected] <mailto:[email protected]>> Why not an unattended transfer to the queue itself, or a different queue? l. I was afraid that the incoming call could be presented to the same agent again. Thinking back about it, it seems to fit what I'm after.
If there is a call leg out to the agent that is in 'ringing' state, then issuing a Hangup on that call leg is not going to affect the call sitting in the queue waiting for an agent to answer... they are not connected to each other until the agent answers and the queue application connects them together. Issuing an AMI Hangup on the call leg that is ringing the agent's phone is exactly what you want to do.
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