If you use Asterisk 1.8.x you can have this in channel vars and can collect and add to DB or file on h extension.
From: [email protected] [mailto:[email protected]] On Behalf Of Asterisk Man Sent: Wednesday, February 16, 2011 3:06 PM To: [email protected] Subject: [asterisk-users] How to know Caller's last position in Queue? Hi group, I have a simple call center scenario set up on Asterisk. Customer calls the DID and gets placed in Queue waiting for their turn to talk to the available agent. Sometimes Customer hangs up in between and in this case I want to get the last position of customer in Queue. I know there is a variable called ${QEORIGINALPOS} that gives us original position of caller in Queue, but there doesn't seem to have something similar for exit position. Am I missing something? Thanks, --AsteriskMan
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