It is free if you can use it. You can pay for all the help you want to or have the money to pay for.
The "Asterisk Software Charity Society" went bankrupt about 2500 years ago. You can pick some name from the mail list and demand they fix the issue you perceive. But you probably won't be able to wait for results. There are 3 legs to any transaction. Speed, Quality, Price. You get to pick any two. The other party gets to set the 3rd one. You can't set all 3. Cary Except in Wisconsin. Even there.
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