Hi All;
I noticed in the queues.conf the configuration for recording the calls in the
queuing, and regarding to the filename (or any other parameter), it is written
that I can determine the filename using the command:
Set(MONITOR_FILENAME=foo)
But it should be called from the dialing plan, but really i did not understand
how to call it from the dialing plan.
Well, for example this is my dialing plan to route for the queuing, how I can
set the filename:
[CustomerSupport]
include => Internal
exten => s,1,Queue(CustomerSupport,t,,,120)
exten => s,2,Macro(voicemail,SIP/reception)
By the way, I need in the filename to appear the following:
The SIP username for the IP Phone that the call is routed for it
The calling number
The Time of the call
Actually for the outbound recording, I am using the below command (I mentioned
it to declare the time format I am using and to declare how the filename to be
named):
exten =>
_9ZXXXXXXXX,1,MixMonitor(${CHANNEL}${EXTEN:1}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)}.wav)
So I hope if someone can help me to write the Set(MONITOR_FILENAME=foo) in a
way to acheive same format the filename of the recorded outgoing calls (in
addition that until now I am not able to know where I have to place the
Set(MONITOR_FILENAME=foo).
For example, should I place it as following:
exten => s,1,Set(MONITOR_FILENAME=.................)
exten => s,2,Queue(CustomerSupport,t,,,120)
exten => s,3,Macro(voicemail,SIP/reception)
Appreciate if someone help me plz.
Regards
Bilal
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