Dears;
I am facing now a problem in the recording the calls that coming via the queue,
the problem that I am not able to make the filename contains the agent (for
example its extension) who received the call.
Actually by looking to the below settings, it is clear that the agent name (it
the phone extension or it is sip username .. etc) will not be included in the
filename.
How can I include the agent name in the filename? Because in outboud it is easy
as the ${CHANNEL} will contain the sip username of the IP Phone but in the
outbound it will contain the DAHDI channel that the call came via it .. so How
to inlude the sip username for the IP Phone of the agent that is going to get
the call from the queue?
exten =>
s,1,Set(MONITOR_FILENAME=${CHANNEL}${CALLERID(num)}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)})
exten => s,2,Queue(OrangeCMG,t,,,180)
exten => s,3,Macro(voicemail,SIP/reception)
Regards
Bilal
----------------------
>
> yes you are right. You should put it before calling in the
> queue. Set
> monitor filename as you want. Also you can set directory in
> the filename
> here too. So when the queu is triggered and mixmonitor
> starts it'll use that
> filename and record inot the file.
>
>
> On Sat, Sep 24, 2011 at 2:08 AM, bilal ghayyad <bilmar...@yahoo.com>
> wrote:
>
> > Hi All;
> >
> > I noticed in the queues.conf the configuration for
> recording the calls in
> > the queuing, and regarding to the filename (or any
> other parameter), it is
> > written that I can determine the filename using the
> command:
> >
> > Set(MONITOR_FILENAME=foo)
> >
> >
> > But it should be called from the dialing plan, but
> really i did not
> > understand how to call it from the dialing plan.
> >
> > Well, for example this is my dialing plan to route for
> the queuing, how I
> > can set the filename:
> >
> > [CustomerSupport]
> >
> > include => Internal
> >
> > exten => s,1,Queue(CustomerSupport,t,,,120)
> > exten => s,2,Macro(voicemail,SIP/reception)
> >
> > By the way, I need in the filename to appear the
> following:
> > The SIP username for the IP Phone that the call is
> routed for it
> > The calling number
> > The Time of the call
> >
> > Actually for the outbound recording, I am using the
> below command (I
> > mentioned it to declare the time format I am using and
> to declare how the
> > filename to be named):
> >
> > exten =>
> >
> _9ZXXXXXXXX,1,MixMonitor(${CHANNEL}${EXTEN:1}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)}.wav)
> >
> > So I hope if someone can help me to write the
> Set(MONITOR_FILENAME=foo) in
> > a way to acheive same format the filename of the
> recorded outgoing calls (in
> > addition that until now I am not able to know where I
> have to place the
> > Set(MONITOR_FILENAME=foo).
> >
> >
> > For example, should I place it as following:
> > exten =>
> s,1,Set(MONITOR_FILENAME=.................)
> > exten => s,2,Queue(CustomerSupport,t,,,120)
> > exten => s,3,Macro(voicemail,SIP/reception)
> >
> > Appreciate if someone help me plz.
> > Regards
> > Bilal
> >
> > --
--
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