On 11/20/2011 02:49 PM, Matt Hamilton wrote:
2. if the devices/members in the queue are not reachable, I would like
to forward him to a phone B.
I'm looking for a fast/practical way of accomplishing the second one.
In other words, before sending a call to a queue, I would like to see
if the members/devices in that queue are available/reachable.
I define the members statically in queue.conf and QUEUE_MEMBER_COUNT
gives the count of those - doesn't care if they are
available/reachable or not (even if phone is unhooked, still counted).
I should be able to loop through each member and use
${DEVICE_STATE(<sip phone>)}. for every incoming call, isn't this
overkill? Any other way?
Have you tried, instead of pre-processing the caller before calling
Queue(), checking the ${QUEUESTATUS} variable. On a Timeout, it will be
TIMEOUT, but there are also JOINEMPTY, LEAVEEMPTY, JOINEUNAVAIL and
LEAVEUNAVAIL options as well (core show application Queue). If you set
your queues.conf to consider the queue to be empty when the members are
unavailable, invalid or unknown, the Queue() app should return
immediately to the next dialplan step with the QUEUSTATUS of JOINEMPTY.
Dale
--
"The truth speaks for itself. I'm just the messenger."
Lyta Alexander - Babylon 5
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