We have a customer who has asked us to change this behavior, but I haven't been able to find a way to do it. Server is Asterisk 1.6 and the phones are SPA 303 and 504.
Receptionist gets an outside call, starts an attended transfer The office person being called answers by pressing the speaker button Declines to take the call Receptionist goes back to the original outside call by pressing the line button The office phone goes to hold instead of hanging up If the receptionist hangs presses the hookswitch instead of the line button, then it does hang up the call to the internal office phone, however that phone then goes into reorder tone. -- Carlos Alvarez TelEvolve 602-889-3003
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