Can they answer the call by pressing the line key when simply picking up the handset does not answer the call? If so, then the users are not properly seating the handset in the cradle.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mike Diehl Sent: Tuesday, January 17, 2012 12:24 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Problem answering phone I've got some users reporting an odd problem. Once in a while, their Polycom phones ring and they are unable to answer them... any of them. When they pick up the handset, all of the phones continue to ring. Same thing happens if they grab a different phone. They aren't reporting any out-bound issues. I don't see anything in the logs, and the phones remain registered. They can't reproduce the symptoms on demand, but it seems like it's happening more frequently, lately. Any ideas? -- Take care and have fun, Mike Diehl. -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
