A number of call-centers I see use the pause codes in Asterisk to mark different types of activities, like answering to email or IM. It's not much, but easy to implement. l.
2012/3/27 bilal ghayyad <[email protected]> > Hi All; > > Is there a collaboration contact center (hope to be open source) > Integrated with Asterisk (hope with vicidial), so the agent will be able to > receive chat or emails sessions and deal with the customer. If the agent in > a call with the customer, then he will not get chat session. Is there like > this software? > > Regards > Bilal > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
