2012/8/19 Alec Davis <[email protected]> > > > > Do you also know why it hasn't been accepted ? Seems like this > > > > functionality is asked for on different forums. Wanting > > to watch a > > > > queue for calls is not that strange. > > > > > > > > > > > > > > Not sure why? > > > Maybe I didn't promote it enough. > > > Maybe my examples aren't simple enough. > > > > > > > Sometimes things just slip off the radar and need to get > > pushed back to the top of the stack. Bumping the review or > > pinging people in #asterisk-dev usually works. > > > > In this particular case, the following comment might have > > made people think that you were going to put a new version up > > for review: > > > > "This is slightly flawed, in that a queue with all agents on > > a call (that don't allow multiple calls), when another call > > comes in, the hint will flash, but cannot be picked up, as > > there isn't a ringing extension." > > > > The patch works perfectly to see if a person is in a queue. > Taking that a little further, picking up the queue only works if an agent > is > ringing. > However, when no agent is ringing, that's where the pickup will fail. > Directed Pickup can only pickup devices that are ringing. > > Is this senario a queue issue, or a directed pickup issue? I was unable to > decide. > > In our use case, it hardly ever happens. > The main use for us is the night bell queue, which is a dahdi extension > with > just a ringer, no handset, so always needs to be picked up. > > Alec > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Hi, What about Queue logs ? How is a picked-up call logged ? Giving agents the capability to easily pickup a call, without beeing logged-in, is a big change with both positive and negative side effects. I would be curious to read opinions about that.
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
