>> 2012/8/21 Olivier <[email protected]> >> >> >> Hi, >> >> >> What about Queue logs ? How is a picked-up call logged ? >>
The member that was being tried is recorded in queue_log. Not the device that pickedup the call. This has been queried on issues.asterisk.org with a result of 'will not fix'. > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of > Lenz Emilitri > Sent: Tuesday, 25 September 2012 10:48 p.m. > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] BLF and Call Queues > > In general I would not use this for a "true" call-center with > hundreds of agents, where it is the ACD's responsibility to > route calls to agents and there are strict policies on agent > behavior, but I'm sure there are a number of cases where this > could be useful (eg small call centers, internal service > desks, receptionists, etc...). > > Just my two cents, > l. > Picking up a queue can be done without the use of a BLF hint, a ringing phone next to you is another hint. But I agree, in an organisation where the ACD is in total control, the dialplan code shouldn't exist to allow pickup of a queue. Queue hints code has now been submitted to asterisk-11-beta2 and trunk. Alec Davis -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
