I am also writing an AMI application that will allow management to see
the queue status from an external program and saw the same issues with
the AMI data. Using AMI I am able to get what I need from the
individual records for each queued call.
Mitch
On 09/26/2012 04:09 PM, Mitch Claborn wrote:
Asterisk 1.8.10.1~dfsg-1ubuntu1
Trying to build a simple announcement of the queue status. QUEUEHOLDTIME
is always zero. What am I doing wrong?
queues.conf
[general]
autofill=yes
shared_lastcall=yes
[StandardQueue](!)
musicclass=default
strategy=rrmemory
joinempty=no
leavewhenempty=yes
ringinuse=no
announce-frequency = 30
min-announce-frequency = 15
announce-holdtime = yes|no|once
announce-position = limit
announce-position-limit = 5
announce-round-seconds = 10
setinterfacevar = yes
setqueueentryvar = yes
setqueuevar = yes
[sales](StandardQueue) ; create the sales queue using the parameters in
the StandardQueue template
extensions.conf
exten => 812,1,NoOp(queue status)
same =>n,Set(LOGGEDIN=${QUEUE_MEMBER(sales,logged)})
same =>n,Set(READY=${QUEUE_MEMBER(sales,ready)})
same =>n,Set(WAITING=${QUEUE_WAITING_COUNT(sales)})
same =>n,Set(STUFF=${QUEUE_VARIABLES(sales)})
same =>n,Verbose(waiting: ${WAITING} calls in queue: ${QUEUECALLS}
avg hold: ${QUEUEHOLDTIME} logged in: ${LOGGEDIN} ready: ${READY})
Regardless of how long a caller has been waiting in the queue, the
output is:
-- Executing [812@LocalSets:1] NoOp("SIP/08000F3BE07C-00000048",
"queue status") in new stack
-- Executing [812@LocalSets:2] Set("SIP/08000F3BE07C-00000048",
"LOGGEDIN=1") in new stack
-- Executing [812@LocalSets:3] Set("SIP/08000F3BE07C-00000048",
"READY=1") in new stack
-- Executing [812@LocalSets:4] Set("SIP/08000F3BE07C-00000048",
"WAITING=1") in new stack
-- Executing [812@LocalSets:5] Set("SIP/08000F3BE07C-00000048",
"STUFF=0") in new stack
-- Executing [812@LocalSets:6] Verbose("SIP/08000F3BE07C-00000048",
"waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1") in new
stack
waiting: 1 calls in queue: 1 avg hold: 0 logged in: 1 ready: 1
--
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