Warren - that coincides with what I am seeing. I guess it made sense to
someone, but it is not terribly useful to me.
mitch
On 09/27/2012 11:22 AM, Warren Selby wrote:
On Thu, Sep 27, 2012 at 9:15 AM, Mitch Claborn <[email protected]
<mailto:[email protected]>> wrote:
Satish I believe you have the answer. See output below, where I
have 1 call answered and 1 in the queue. Unfortunately, the average
wait time is very inaccurate. These two calls where placed within
seconds of each other. The one still in the queue has a wait time
of 4:10, so the average should be about 4 minutes.
-- Executing [812@LocalSets:1]
NoOp("SIP/08000F3BE07C-__0000000e", "queue status") in new stack
-- Executing [812@LocalSets:2]
Set("SIP/08000F3BE07C-__0000000e", "LOGGEDIN=1") in new stack
-- Executing [812@LocalSets:3]
Set("SIP/08000F3BE07C-__0000000e", "READY=0") in new stack
-- Executing [812@LocalSets:4]
Set("SIP/08000F3BE07C-__0000000e", "WAITING=1") in new stack
-- Executing [812@LocalSets:5]
Set("SIP/08000F3BE07C-__0000000e", "STUFF=0") in new stack
-- Executing [812@LocalSets:6]
Verbose("SIP/08000F3BE07C-__0000000e", "waiting: 1 calls in queue: 1
avg hold: 58 logged in: 1 ready: 0") in new stack
waiting: 1 calls in queue: 1 avg hold: 58 logged in: 1 ready: 0
asset333*CLI> queue show sales
sales has 1 calls (max unlimited) in 'rrmemory' strategy (58s
holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
SIP/mlcx500 (dynamic) (In use) has taken no calls yet
Callers:
1. SIP/mlcx450-00000003 (wait: 4:10, prio: 0)
That's because the call is still on hold. Once the call is answered,
the avg hold time will update again. It's an average of how long the
answered calls had to wait, not an average of all current calls waiting
on hold. At least, that's my understanding of the issue...
--
Thanks,
--Warren Selby, dCAP
http://www.SelbyTech.com <http://www.selbytech.com>
--
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