On 9/28/2012 12:42 PM, Mitch Claborn wrote:
I want to put a "call me now" button on the web site that will place the
request into an asterisk call queue and then when an agent picks up the
call in the queue, place the outbound call to the customer.
The following AMI command works, but it calls the customer first, before
an agent is necessarily available.
Action: Originate
Channel: SIP/voipms/customer_number_here
Context: external
Async: true
Application: Queue
Data: sales
Callerid: Company <8005551212>
How can I get an available agent before the customer call is placed?
Use AMI to do a queue status. In the status reply, you'll get a list of
all the agents and their status (Not in use, in use, busy, unavailable,
or ringing).
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