That approach only works if there are any agents that are not busy on a
call - I could pick one, take them out of the queue then connect the
call. If all agents are busy, I need to be able to insert the request
into the queue so that it gets processed in sequence with the inbound calls.
Mitch
On 09/28/2012 01:42 PM, James Sharp wrote:
On 9/28/2012 12:42 PM, Mitch Claborn wrote:
I want to put a "call me now" button on the web site that will place the
request into an asterisk call queue and then when an agent picks up the
call in the queue, place the outbound call to the customer.
The following AMI command works, but it calls the customer first, before
an agent is necessarily available.
Action: Originate
Channel: SIP/voipms/customer_number_here
Context: external
Async: true
Application: Queue
Data: sales
Callerid: Company <8005551212>
How can I get an available agent before the customer call is placed?
Use AMI to do a queue status. In the status reply, you'll get a list of
all the agents and their status (Not in use, in use, busy, unavailable,
or ringing).
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