On 10/25/2012 11:18 AM, Mitch Claborn wrote:
Our phone operators work off of an Asterisk queue. They take calls from
customers and take orders with our back end systems. What I need to be
able to do is tie the orders taken to the specific CDR record that
reflects the call from which the order originated.
The typical/sample CDR table doesn't have a primary key. I can add an
auto-generated PK, but the CDR is not written until the call ends, when
the orders have already been placed. (Even if the CDR was written
earlier, could I retrieve the generated PK from it in the dialplan
somehow?)
Is there some combination of fields in the CDR that might uniquely
identify a specific call?
Open to any and all ideas.
Try looking at the queue_log. Configure your system to log to mysql and
you should be able to get everything you need in realtime.
Alex
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