Our phone operators work off of an Asterisk queue. They take calls from
customers and take orders with our back end systems. What I need to be
able to do is tie the orders taken to the specific CDR record that
reflects the call from which the order originated.
The typical/sample CDR table doesn't have a primary key. I can add an
auto-generated PK, but the CDR is not written until the call ends, when
the orders have already been placed. (Even if the CDR was written
earlier, could I retrieve the generated PK from it in the dialplan somehow?)
Is there some combination of fields in the CDR that might uniquely
identify a specific call?
Open to any and all ideas.
--
Mitch
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