On 12/6/2012 12:32 PM, Carlos Alvarez wrote:
We are trying to set up a system where the calls from the queue show a
specific name or number on the phone. The calls would come into one of
a few dozen DID numbers, each one for a specific company. The agent
needs to know which company the call is for and answer appropriately.
I've done a lot of this in dialplans but haven't found a way to do it
in a queue.
--
Carlos Alvarez
TelEvolve
602-889-3003
We either set callerid(name) with a fixed name depending on the trunk,
or set it from a variable we get from a database based on
callerid(number) before we dial the queue.
The new value for callerid(name) will show on the agent's screen.
Setting Callerid(number) will work as well.
alex
--
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