hi, try Asterisk manager or AGI. On Mon, Mar 18, 2013 at 12:36 PM, RSCL Mumbai <rscl.mum...@gmail.com> wrote:
> Thank you every one. > Now I understand why I was confused. > I have always been using Asterisk in an Inbound environment. > Hence my thought were misaligned wrt "answered" & "billed". > Now I understand. Thank you all!! > > Is there anyway to capture the time for conversation, IVR, hold etc etc. > If not inbuilt into AsteriskCDR, by way of any patch or Dialplan or any > 3rd party application, more suitable for an Inbound environment. > > It would help a lot if I could capture fragmented distribution of time per > call -- time in IVR, Queue, Call etc. > > Regards, > Sans > > > > > > > > > > On Mon, Mar 18, 2013 at 4:33 PM, Asghar Mohammad <asghar...@gmail.com>wrote: > >> hi, >> >> 00:00 -- Call Connected to asterisk -----> duration start here >> 00:01 -- welcome greeting starts --------> billisec start here >> >> 00:11 -- welcome greeting ends (10 sec wav file) >> 00:12 -- Call enters queue and at the same time rings on first available >> extension >> 00:15 -- Call is answered by an agent >> 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec >> -------> both end here >> >> duration = 01:15 >> bilsec = 01:14 >> >> duration start as soon as call arrived in asterisk. >> bilsec start as soon as call answered. >> >> exten s,1,Answer() --------> duration and bilsec start at same time >> because you answered the call immidataly >> exten s,n,Plaback(something) >> exten s,n,Dial(agent) >> exten s,n,Hangup --------> duration and billsec are same >> >> exten s,1,Ringing(10) ------> duration start here >> exten s,n,Answer() --------> bilsec start here >> exten s,n,Plaback(something) >> exten s,n,Dial(agent) >> exten s,n,Hangup --------> duration and billsec end here >> >> so billsec is 10 seconds less then duration >> >> hope this will help you. >> >> On Mon, Mar 18, 2013 at 6:29 AM, RSCL Mumbai <rscl.mum...@gmail.com>wrote: >> >>> I am using SIP. >>> >>> I am still a bit confused about "answered" & billed time. >>> >>> For example: >>> 00:00 -- Call Connected to asterisk >>> 00:01 -- welcome greeting starts >>> 00:11 -- welcome greeting ends (10 sec wav file) >>> 00:12 -- Call enters queue and at the same time rings on first available >>> extension >>> 00:15 -- Call is answered by an agent >>> 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec. >>> >>> In the given schematic what will be the "Answered" time and "billed" >>> time. >>> >>> Thank you for the help in advance!! >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad >>> <asghar...@gmail.com>wrote: >>> >>>> "If you have analog FXO ports then the call is considered answered as >>>> soon as dialing is completed" not always true if FXO configured properly it >>>> should not send back answered as soon as dialed. >>>> >>>> >>>> On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling <ewiel...@nyigc.com>wrote: >>>> >>>>> If you have analog FXO ports then the call is considered answered as >>>>> soon as dialing is completed. This does not apply to SIP, PRI, or other >>>>> technologies which support far end answer detection. >>>>> >>>>> -----Original Message----- >>>>> From: asterisk-users-boun...@lists.digium.com [mailto: >>>>> asterisk-users-boun...@lists.digium.com] On Behalf Of RSCL Mumbai >>>>> Sent: Sunday, March 17, 2013 12:15 PM >>>>> To: Asterisk Users Mailing List - Non-Commercial Discussion >>>>> Subject: [asterisk-users] Need help understanding CDR >>>>> >>>>> Hi, >>>>> >>>>> Attached is a sample CDR. >>>>> >>>>> I need some help to understand the "billsec" column. >>>>> PS: the time value in billsec & duration is same. >>>>> >>>>> With reference to the attached log, what does the 10 sec / 6 sec / 2 >>>>> sec correspond to: >>>>> >>>>> (a) Time between call connection to asterisk and disconnection from >>>>> asterisk? >>>>> (b) Time after welcome greeting and before hangup -- the time the call >>>>> rang on the extension? >>>>> (c) Or any other scenario >>>>> >>>>> Thank you in advance. >>>>> >>>>> Best regards, >>>>> Sans >>>>> >>>>> -- >>>>> _____________________________________________________________________ >>>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>>>> New to Asterisk? Join us for a live introductory webinar every Thurs: >>>>> http://www.asterisk.org/hello >>>>> >>>>> asterisk-users mailing list >>>>> To UNSUBSCRIBE or update options visit: >>>>> http://lists.digium.com/mailman/listinfo/asterisk-users >>>>> >>>> >>>> >>>> -- >>>> _____________________________________________________________________ >>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>>> New to Asterisk? Join us for a live introductory webinar every Thurs: >>>> http://www.asterisk.org/hello >>>> >>>> asterisk-users mailing list >>>> To UNSUBSCRIBE or update options visit: >>>> http://lists.digium.com/mailman/listinfo/asterisk-users >>>> >>> >>> >>> -- >>> _____________________________________________________________________ >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>> New to Asterisk? Join us for a live introductory webinar every Thurs: >>> http://www.asterisk.org/hello >>> >>> asterisk-users mailing list >>> To UNSUBSCRIBE or update options visit: >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> >> >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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