> > Then when the receptionist is on the phone, they could hit the services > > button, scroll through the list of extensions; see what the persons > > status is, and even transfer the call right through by pressing the Dial > > button underneath the extension if they hit Transfer before the Services > > button. > > Um, no. Reception needs an 'at a glance' view of all extensions -- I > don't > think you've ever worked a switchboard or seen some of these people handle > the call volumes they are used to. Anything involving button presses or > scrolling would be useless.
True, probably too much assumption there on my part. I figured the old switchboards of yesteryear were pretty much redundant, or had loads reduced these days with direct in dial through BRI/PRI interfaces. Anyway, in a high call volume environment you might as well go the software route and get setup with a computer and a nice colourful busy lamp display on screen. Cheers, Chris Lee _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
