Short question: how to get control or notification (gosub, macro, AGI)
when a queue member's phone starts ringing due to an incoming call from
the queue.
Backround: Our phone operators serve both an asterisk call queue and a
queue for web chat support. I have a gosub on the queue that calls to
our app server to mark the operator unavailable for web chat as soon as
they answer an incoming queue call. Similarly, when a web chat is
connected, it uses AMI to tell asterisk to take the operator out of the
phone queue.
The other day, one operator got a web chat that came in while her phone
was ringing with a queue call, so that neither "remove from queue"
operation was effective in time. If I could get notification when the
phone starts ringing I can reduce the window of opportunity for that by
several seconds.
It's only happened once in 2 years that I know of, so may not be worth
worrying about.
--
Mitch
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