On Wed, Jul 2, 2014 at 4:11 PM, Mitch Claborn <[email protected]> wrote: > Short question: how to get control or notification (gosub, macro, AGI) when > a queue member's phone starts ringing due to an incoming call from the > queue. > > Backround: Our phone operators serve both an asterisk call queue and a > queue for web chat support. I have a gosub on the queue that calls to our > app server to mark the operator unavailable for web chat as soon as they > answer an incoming queue call. Similarly, when a web chat is connected, it > uses AMI to tell asterisk to take the operator out of the phone queue. > > The other day, one operator got a web chat that came in while her phone was > ringing with a queue call, so that neither "remove from queue" operation was > effective in time. If I could get notification when the phone starts > ringing I can reduce the window of opportunity for that by several seconds. > > It's only happened once in 2 years that I know of, so may not be worth > worrying about. > AMI will raise the AgentCalled[1] event.
[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+11+ManagerEvent_AgentCalled -- Paul Belanger | PolyBeacon, Inc. Jabber: [email protected] | IRC: pabelanger (Freenode) Github: https://github.com/pabelanger | Twitter: https://twitter.com/pabelanger -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
