> Hello,
> a user outside the office regularly gets a call from ext. 101 but
> that extension does not exist in my extensions.conf. when the user
> pickup the phone no one answers. Any Idea how to fix this issue?
> that user uses Polycom SP 450,
First thing to look at is at the time the user receives the call, do you
show anything in your Asterisk CLI? I would make sure that the call is
actually originating from your system and track back from there.
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