Am 23.09.2014 um 19:49 schrieb Marie Fischer <[email protected]>: > Hi everybody, > > I'm looking for a solution for the following scenario: > > • Asterisk queue > • At peak hours, there will be more callers then queue members/agents, so > some callers will spend some time on hold > • Agents should be able to choose which of the on hold calls to answer > instead of answering the next one in queue > > We already have a web interface where agents can see the callers on hold, so > the best solution would be if they could just click a callers number to get > his call. But I have not found a way to tell Asterisk to do something to a > call on hold in a queue. > > Priority queues are not really an option, as the agents will be deciding on > the fly which caller is more important. > > I am not really sure if queues are the correct solution for this problem. > However, we have existing statistics built for queue logs, so it would be > really nice if the solution was queue-based. > > Thanks for any thoughts, > > -- > > marie
Hello Marie, maybe FOP2 [1] is an option for you. There you can visually "pick up" a call from a queue. It's not open source though. [1] http://www.fop2.com Michael http://www.mksolutions.info -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
