... and to continue my thought, if nothing else is possible, would it be a Very Bad Idea to just delete the ABANDON log (queue_log goes to mysql via odbc) automatically after it's created? In h extension?
-- marie On 05.10.2014, at 20:42, Marie Fischer <ma...@vtl.ee> wrote: > Thanks for your ideas. I set up a solution via AMI Redirect and it works > nicely. > > The only question now is queue metrics, as you also mentioned - the > redirected calls get logged as ABANDON in the queue log. I could of course > add a custom entry to the log via QueueLog function to show the call was > actually redirected, but is there a way to disable/change the ABANDON log > itself? It seems from this discussion FOP has the same problem: > http://forum.fop2.com/1746-call-pickup-function-causes-dummy-entry-in-cdr-database/0 > > -- > > marie > > On 23.09.2014, at 22:02, Scott Griepentrog <sgriepent...@digium.com> wrote: > >> You can use any number of methods for redirecting a call from the queue to a >> specific agent. These include off the shelf products such as FOP or >> iSymphony, or even something custom built that can display calls and direct >> Asterisk (usually through AMI) to transfer the call to a new destination. >> >> However, you will need to be aware that your queue metrics may not count it >> as a normally handled call, since the call is yanked out of the queue to >> transfer directly to an agent via a separate tool. >> >> You may also want to look into building a custom queue-like solution through >> ARI, using a Stasis application to manage callers on hold in waiting >> bridges, and then delivering them to agents completely under control of your >> application. In this case you would need to create your own queue logging >> data to your metrics solution, which would allow you to record calls >> correctly even when transferred early. >> >> >> On Tue, Sep 23, 2014 at 1:41 PM, Michael Keuter <li...@mksolutions.info> >> wrote: >> >> Am 23.09.2014 um 19:49 schrieb Marie Fischer <ma...@vtl.ee>: >> >>> Hi everybody, >>> >>> I'm looking for a solution for the following scenario: >>> >>> • Asterisk queue >>> • At peak hours, there will be more callers then queue members/agents, so >>> some callers will spend some time on hold >>> • Agents should be able to choose which of the on hold calls to answer >>> instead of answering the next one in queue >>> >>> We already have a web interface where agents can see the callers on hold, >>> so the best solution would be if they could just click a callers number to >>> get his call. But I have not found a way to tell Asterisk to do something >>> to a call on hold in a queue. >>> >>> Priority queues are not really an option, as the agents will be deciding on >>> the fly which caller is more important. >>> >>> I am not really sure if queues are the correct solution for this problem. >>> However, we have existing statistics built for queue logs, so it would be >>> really nice if the solution was queue-based. >>> >>> Thanks for any thoughts, >>> >>> -- >>> >>> marie >> >> >> Hello Marie, >> >> maybe FOP2 [1] is an option for you. There you can visually "pick up" a >> call from a queue. >> It's not open source though. >> >> [1] http://www.fop2.com >> >> Michael >> >> http://www.mksolutions.info >> >> >> >> >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> >> -- >> >> Scott Griepentrog >> Digium, Inc · Software Developer >> 445 Jan Davis Drive NW · Huntsville, AL 35806 · US >> direct/fax: +1 256 428 6239 · mobile: +1 317 507 4029 >> Check us out at: http://digium.com · http://asterisk.org >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
