Hi,
If agents is already logged in via AgentLogin() and users dialled extension
300 which will be placed in Queue(support-queue).
How to find out which agent is available I can put their Agent id
in AgentRequest() ?
If this is not a good approach then how it should be done?
Agent should automatically get next call when he/she is available.
extensions.conf
[LocalSets]
exten => 300,1,Answer()
same => n,Queue(support-queue)
same => n,hangup
[agents] ;callback
exten => 800,1,AgentRequest(????) ; How to get Agent id that is available
to take call?
same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Playback(silence/1)
same => n,Hangup()
Example in the queue.conf
member => Local/800@agents,0,Name 1,Agent:1001
and more..
Thanks
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