On Fri, Aug 7, 2015 at 10:06 AM, Shahid H <[email protected]> wrote:
> Hi,
>
> If agents is already logged in via AgentLogin() and users dialled
> extension 300 which will be placed in Queue(support-queue).
>
> How to find out which agent is available I can put their Agent id
> in AgentRequest() ?
>
> If this is not a good approach then how it should be done?
>
> Agent should automatically get next call when he/she is available.
>
> extensions.conf
>
> [LocalSets]
> exten => 300,1,Answer()
> same => n,Queue(support-queue)
> same => n,hangup
>
>
> [agents] ;callback
> exten => 800,1,AgentRequest(????) ; How to get Agent id that is available
> to take call?
>
Replace above line with the following line if your agent-ids are 4 digit
numeric:
exten => _XXXX,1,AgentRequest(${EXTEN})
> same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
> same => n,Playback(silence/1)
> same => n,Hangup()
>
>
> Example in the queue.conf
>
> member => Local/800@agents,0,Name 1,Agent:1001
>
Replace the above line for agent 1001 with the following:
member => Local/1001@agents,0,Name,1,Agent:1001
For other agents follow the similar pattern:
member => Local/<agent-id>@agents,0,Name,1,Agent:<agent-id>
Richard
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